The Department of Home Affairs public online status checker is currently suspended. You can still check a South African passport application by calling the Home Affairs Contact Centre on 0800 60 11 90, or by logging into eHomeAffairs if you applied online.
If you applied in person, wait for the published processing time, then collect at the same Home Affairs office or bank branch where your biometrics were taken.
Need to apply first? XTRAfrica explains how to apply for a South African ID or passport online.
Official portals
eHomeAffairs: https://ehome.dha.gov.za/ehomeaffairsv3
DHA status page: https://www.dha.gov.za/status/Status.html
Passport requirements and fees: https://www.dha.gov.za/index.php/travel-documents2
eHomeAffairs how-to guide (PDF): https://ehome.dha.gov.za/eHomeAffairsV3/Content/HowToGuide.pdf
What you need
Your 13-digit South African ID number
LOCAL GOVERNMENT
How to Check Your South African Passport Status
Aug 29, 2026
Aug 29, 2026
6 min read
Published
Updated:
The Department of Home Affairs public online status checker is currently suspended. You can still check a South African passport application by calling the Home Affairs Contact Centre on 0800 60 11 90, or by logging into eHomeAffairs if you applied online.
If you applied in person, wait for the published processing time, then collect at the same Home Affairs office or bank branch where your biometrics were taken.
Need to apply first? XTRAfrica explains how to apply for a South African ID or passport online.
Official portals
eHomeAffairs: https://ehome.dha.gov.za/ehomeaffairsv3
DHA status page: https://www.dha.gov.za/status/Status.html
Passport requirements and fees: https://www.dha.gov.za/index.php/travel-documents2
eHomeAffairs how-to guide (PDF): https://ehome.dha.gov.za/eHomeAffairsV3/Content/HowToGuide.pdf
What you need
Your 13-digit South African ID number
Your eHomeAffairs password, if you applied online
Access to the cellphone number registered on eHomeAffairs, for the one-time PIN
Your barcoded confirmation letter, if you downloaded one after booking
How to check on eHomeAffairs
Use this route if you started the application on eHomeAffairs.
Open the official eHomeAffairs portal at https://ehome.dha.gov.za/ehomeaffairsv3.
Log in with your South African ID number and password.
Enter the one-time PIN sent to your registered cellphone.
Open your submitted passport application from your profile.
Check the payment, booking and confirmation letter for that application.
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Check that the address ends in dha.gov.za before you enter any personal details.
How to check by phone
The official DHA status page currently tells applicants to use the Contact Centre while the online checker is down.
Call the Department of Home Affairs toll-free hotline on 0800 60 11 90.
Give your 13-digit ID number.
Ask the consultant for the status of your passport application.
You can also email the Contact Centre at hacc@dha.gov.za.
How long a passport takes
These are the Department of Home Affairs published turnaround times, not a live tracker:
Ordinary 32-page tourist passport (16 years or older): 13 working days
Maxi 48-page tourist passport (16 years or older): 13 working days
Minor tourist passport (15 years or younger): 18 working days
Applications lodged outside South Africa: at least six to eight months
If that period has passed and you have not been able to collect, call 0800 60 11 90 or return to the office or bank branch where you applied.
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Collecting your passport
You generally collect from the same Home Affairs office or participating bank branch where your biometrics were captured.
Take:
Your identity document
The barcoded confirmation letter, if you have one
Any appointment or payment proof from eHomeAffairs
Do not travel to collect until you have confirmation from Home Affairs, your branch, or the Contact Centre.
Common problems
The online status page shows no form. That is expected while the Status Verification service is suspended. Use eHomeAffairs or the hotline instead.
You cannot log in to eHomeAffairs. Use the ID number and password you registered, then complete the SMS one-time PIN. If the cellphone number has changed, call 0800 60 11 90.
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You applied abroad. Use the South African embassy or consulate where you applied. DHA says applications outside the country take at least six to eight months.
Someone offers to track it for a fee. Do not pay. Official checks are through eHomeAffairs, the DHA website, or 0800 60 11 90.
Scam warning
Never pay an unofficial person, WhatsApp number or social-media page to track a Home Affairs passport. Do not share one-time PINs, eHomeAffairs passwords or copies of your ID with unknown agents.
FAQs
Can I check with only my ID number on the DHA website? Not while the public Status Verification service is suspended. The official status page currently points you to 0800 60 11 90.
I applied online. Do I still need to visit a branch? Yes. eHomeAffairs does not replace the in-person biometric visit. You still collect at the selected office or bank branch.
Where do I start a new application? Use eHomeAffairs, or see XTRAfrica's Home Affairs online ID and passport guide. For Smart ID login problems, use the Smart ID online application login guide.
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