How to Book a SARS Appointment Online

To book a SARS appointment online, use the official eBooking form. You must already be registered for tax. You can also book on the SARS MobiApp, by SMS to 47277, or by calling 0800 00 7277 and selecting option 0.

Do not pay a private “agent” to book a slot. Use only SARS pages that end in sars.gov.za.

Need a tax number first? See how to get your SARS tax number online. If you cannot sign in, see SARS eFiling login.

Official portals and contacts

• Make an Appointment — SARS page that opens eBooking

• eBooking form — capture details and pick a slot

• Branch Finder — addresses, hours and branch notices

• Supporting documents list — papers for each visit reason

• SARS Online Query System — extra documents after you have a case number

• Contact Centre: 0800 00 7277, then option 0

• SMS: 47277 with Booking, a space, then your ID, passport or asylum number

• Branch hours: weekdays 08:00–16:00; Wednesdays 09:00–16:00

What you need

• You must be a SARS-registered taxpayer, registered representative or tax practitioner

• A South African ID number (citizens) or a foreign passport or permit number (non-South Africans)

• A valid cellphone number and/or email address

• Your names and ID captured exactly as SARS already has them

• A tax reference number — personal income tax, company income tax, PAYE or VAT. Customs and excise client numbers cannot be used on eBooking

• Supporting documents that identify the person attending, plus papers for your visit reason

Unregistered users are sent to eFiling to register. If SARS cannot verify you, you cannot book.

How to book on eBooking

1. Open the Make an Appointment page or go straight to the eBooking form. Use Chrome, Edge, Firefox or Safari — not Internet Explorer.

2. Tick the hearing-impaired box if the person attending needs that support.

3. Choose your requestor type: Individual, Representative, Tax Practitioner, or SMME Sole Proprietor.

4. Enter ID type and contact details. For a South African ID or passport, SARS usually retrieves your tax number. Asylum seekers must type the tax number.

5. Complete the CAPTCHA and continue.

6. Choose a booking type: Telephonic Engagement, Video, Walk-in, Mobile Tax Unit, Pop-Up Branch, or VAT Registration Accreditation.

7. For a walk-in, mobile unit or pop-up, choose a province and branch. Video and phone bookings do not need a branch.

8. Choose a reason category and reason from the lists. If your reason is not listed, SARS says you should use eFiling, the MobiApp or e@syFile instead.

9. Pick one available date and time. You cannot book more than 60 days ahead, or earlier than 48 hours from now. Public holidays do not count toward the 48 hours. Bookings made after 16:00 on a Thursday, or from Friday to Sunday, only show slots from the following Tuesday.

10. Upload supporting documents (pdf, doc, docx, xls, xlsx, gif, jpg, jpeg, bmp, png or tiff; not password-protected; not larger than 5MB). If you choose Upload Later, you have 24 hours or SARS cancels the slot.

11. Submit and keep the case or reference number. SARS sends email and SMS confirmation, then a reminder 48 hours before the appointment.

Other official ways to book

SARS MobiApp

Tap Branch Booking on the pre-login screen, or Branch eBooking from the menu after you log in.

SMS 47277

Send: Booking, a space, then your ID, passport or asylum number. Example: Booking 1234567890123. A SARS official calls you back. This SMS service is only for taxpayers or representatives registered for Personal Income Tax. It is not available to tax practitioners.