XTRAfrica Returns & Refund Policy

Effective Date: April 2025
Contact Email: info@xtrafrica.com

 

🔁 Return Policy

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At XTRAfrica, we aim to deliver quality and satisfaction. If you're not happy with your purchase, we're here to help!

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Eligibility:

You can request a return within 14 days of receiving your order.

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Return Conditions:

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• Item must be unused, unworn, and in original condition

• Must include original packaging and tags

• Items marked as "Final Sale" or personalized products are non-returnable

 

To initiate a return, email us at info@xtrafrica.com with your order number and reason for return. We'll provide the correct return address.

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🚚 Return Shipping

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• Customer is responsible for return shipping costs

• Use a trackable shipping service to ensure safe delivery

 

💸 Refund Process

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• Once we receive and inspect the item, we will notify you via email

• If approved, your refund will be issued to your original payment method within 3–5 business days

• Shipping fees are not refundable

 

⚠️ Wrong or Damaged Items

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If your item arrived damaged or incorrect, please contact us within 48 hours of receiving your order. Send photos and a brief description to info@xtrafrica.com. We’ll ensure it’s corrected quickly.

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📅 Summary

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• Return window: 14 days from delivery

• Refunds: Processed after item inspection

• Contact: info@xtrafrica.com for all return requests

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Thank you for shopping with XTRAfrica — we appreciate your support!